Take this quick 2-minute scorecard to assess your team's performance, profit potential, and what's truly holding your salon back from the next level.
Question 1 of 9
1. Does your team consistently deliver high-quality results that WOW clients and generate high-ticket referrals?
A) Absolutely – their work speaks for itself
B) Most of the time – with a few inconsistencies
C) Sometimes – we struggle with consistency
D) Not yet – this is a major challenge
Question 2 of 9
2. Is your team confident in upselling services or retail products without your help?
A) Yes – they do it naturally and often
B) Occasionally – but they need reminders
C) Rarely – they’re hesitant or unsure how
D) No – I have to do it myself every time
Question 3 of 9
3. Are your stylists rebooking clients and generating repeat business on their own?
A) Yes – they manage it with confidence
B) Sometimes – it depends on the stylist
C) I still need to remind or assist them
D) Not at all – I handle all rebooking
Question 4 of 9
4. Is your team confident in communicating value during consultations and building trust with clients?
A) Yes – they educate and guide clients with ease
B) They try – but could be more confident
C) They struggle to explain value clearly
D) Not really – clients don’t fully trust them yet
Question 5 of 9
5. Do you believe your team understands the salon’s vision, values, and revenue goals?
A) Completely – we’re all aligned and motivated
B) Somewhat – we’ve discussed it but not regularly
C) Not really – they’re just focused on the job
D) No – I haven’t clearly communicated this yet
Question 6 of 9
6. What’s your team’s average monthly revenue per stylist?
A) $10,000+
B) $5,000–$9,999
C) $2,000–$4,999
D) I’m not sure
Question 7 of 9
7. Do you currently have systems in place to track, train, and coach your team toward high performance?
A) Yes – we follow a clear system
B) Kind of – but it’s not consistent
C) No – it’s mostly reactive and manual
D) I’ve been meaning to set something up
Question 8 of 9
8. Would you like a clear, customized action plan to improve your team’s performance and increase salon revenue?
A) Yes – I’m ready to grow now
B) Maybe – I’d love to learn more
C) Not yet – just browsing for now
Question 9 of 9
Does your team consistently receive high-quality reviews from clients on Google or Facebook?
A) Yes – we regularly get 5+ five-star reviews per month per team member
B) Sometimes – we get some positive reviews each month per team member
C) Rarely – we only get reviews when we ask
D) No – we don’t have recent or standout reviews at all